1. Introduction

This Privacy Policy explains how sPETcialized, LLC collects, uses, discloses, and protects your personal information and the information regarding your pets. By using our services, you consent to the collection and use of information as described in this policy.

2. Information We Collect

We may collect personal information, including but not limited to:

  • Full name
  • Contact information (address, phone number, email)
  • Payment details
  • Pet’s medical history, treatments, and records
  • Appointment and billing information

3. Use of Personal Information

We use your information to:

  • Provide veterinary services and care to your pets
  • Contact you for appointment reminders, updates, and follow-up care
  • Notify you about test results, vaccinations, or emergency services
  • Process payments and handle billing inquiries
  • Send marketing, promotions, and educational content (with your consent)

4. Text Messaging (SMS) Communications

By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message foe the following. Message & data rates may apply.

  • Appointment reminders and confirmations
  • Updates on your pet’s medical treatments
  • Alerts in case of emergency
  • Other relevant communications regarding the health and care of your pet

Opting Out of SMS:
You may opt-out of receiving text messages at any time by replying “STOP” to any text message or contacting us directly at sPETcializedllc@gmail.com or (216) 343-2911. Opting out of SMS may affect our ability to communicate urgent information such as appointment reminders or emergency alerts. More questions or in need of help regarding SMS, reply “HELP.” Message & data rates may apply.

5. Email Communications

By providing your email address, you consent to receive:

  • Appointment confirmations and reminders
  • Updates on your pet’s health and treatments
  • Clinic announcements, newsletters, and promotions (with your consent)
  • Important notifications regarding clinic operations or changes in services

Opting Out of Email:
You may opt-out of receiving emails by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us at sPETcializedllc@gmail.com. Please note that opting out of marketing emails will not affect transactional emails related to your appointments or pet’s medical care.

6. Sharing of Information

We may share your information with the following:

  • Veterinary specialists or emergency clinics for referrals
  • Diagnostic labs for testing
  • Pet insurance providers, if applicable
  • We will not share or sell your personal information with third parties for marketing purposes without your explicit consent.

7. Data Security

We take all steps to protect your personal information, including phone numbers and email addresses, against unauthorized access, loss, or disclosure.

8. Data Retention

We retain your personal and communication data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct or update any inaccuracies in your information
  • Request deletion of your personal data, subject to legal requirements
  • Withdraw your consent for text messages and/or email communications

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

11. Contact Information

For any questions or concerns about our privacy practices, or if you wish to opt-out of text message or email communications, please contact us at:
sPETcialized, LLC
(216) 343-2911
sPETcializedllc@gmail.com

12. Certification of Consent

By signing below, you certify that:

  • You have read and understood the terms of this Privacy Policy, including how your personal information will be collected, used, shared, and protected.
  • You consent to receive communications via text message (SMS) and email as outlined in this Privacy Policy. Message & data rates may apply.
  • You understand your rights to opt-out of receiving marketing communications at any time, and the consequences of opting out of transactional communications related to your pet’s care